Privacy Policy

Last updated: 16 Sept 2025

Sigma Social Agency ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.

By using our website (https://www.wearesigmasocial.com), you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: name, email address, phone number, business name, and job title (when submitted via forms).

  • Technical Data: IP address, browser type, device type, operating system, and usage data through cookies or similar technologies.

  • Marketing Data: preferences for receiving marketing communications, responses to surveys, and engagement with campaigns.

  • Account Access Data: information you provide to allow us to manage your business’s social media accounts or advertising platforms (e.g., Meta Business Suite, TikTok Ads Manager, LinkedIn Campaign Manager).

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support.

  • Deliver and manage our services (including managing your business’s social media profiles through authorised tools).

  • Improve website functionality and user experience.

  • Send marketing communications, only if you have opted in.

  • Monitor website usage and analyse trends.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: when you have given us clear permission to process your data.

  • Contract: when data processing is necessary to fulfil a contract with you (e.g., running ads or managing social media on your behalf).

  • Legitimate Interest: for business interests that do not override your rights and freedoms (e.g., website analytics, service improvement).

  • Legal Obligation: where processing is necessary to comply with the law.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share it with:

  • Trusted service providers (e.g. web hosting, analytics tools, email platforms, and social media management tools we use to schedule and publish content to your business pages/profiles).

  • Legal or regulatory bodies when required by law.

  • Some providers (such as Google, Meta, or email platforms) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office.

5. Cookies & Tracking

We use cookies and tracking tools (such as Google Analytics, Meta Pixel, and social media scheduling platforms) to improve our website and marketing performance.

You can manage your cookie preferences via your browser settings or through our [Cookie Policy].

6. Data Retention

We keep personal data only as long as necessary for the purposes collected. For example:

  • Enquiry data is retained for up to 12 months.

  • Client records (including invoices and service data) are retained for up to 7 years to comply with legal and accounting requirements.

  • Social media account access data is retained only for as long as we manage your profiles and is securely removed when services end.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict processing.

  • Withdraw consent at any time (where processing is based on consent).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us at: hello@wearesigmasocial.com

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies.

9. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Sigma Social Agency
Email: hello@wearesigmasocial.com
Website: https://www.wearesigmasocial.com